A: We offer free standard shipping on all orders over $200. For orders under $200, a straightforward flat shipping rate of $20 applies.
Q: When will my order arrive?
A: You can expect your items to arrive within a total of 4 to 10 business days. This timeline is calculated by adding our standard order processing time (1 to 3 business days) and the carrier’s transit time (3 to 7 business days). Please note that orders placed after 5:00 PM (Central Time) will be recorded on the following business day.
Q: Do you ship outside the United States?
A: Currently, orders are shipped exclusively to the contiguous 48 United States. Due to the substantial weight and delicate nature of our sculptural pieces, as well as carrier limitations, we cannot deliver to P.O. Boxes or APO/FPO military addresses.
Q: How can I track my package?
A: Once your order has been shipped via UPS, FedEx, or USPS, you will receive a confirmation email with a tracking number. Please allow 24 to 48 hours for the tracking status to become active in the carrier’s system.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days from the date of delivery. To be eligible, the piece must be in completely new, unaltered condition and must be returned utilizing 100% of its original, shock-absorbing packaging materials.
Q: How do I initiate a return?
A: Do not send any packages back to our address without contacting us first. You must email us at [email protected] with your Order Number to obtain a Return Merchandise Authorization (RMA) and clear instructions. Unauthorized returns sent blindly to our address will be rejected.
Q: Who pays for the return shipping?
A: If the item arrives damaged, defective, or incorrect, we assume full responsibility and will provide a pre-paid return label. If the return is due to a change of preference, such as the piece not fitting your space as expected, the customer is responsible for purchasing the return shipping label.
Q: Do you charge a restocking fee?
A: No. We guarantee a $0.00 Restocking Fee on all eligible returned items.
Material Characteristics & Care
Q: Will the piece I receive look exactly like the photograph online?
A: Our decor features solid brass, marble, and textured resin. Because we use natural materials, inherent variations such as stone veining, oxidation patterns on brass, and minor surface textures are to be expected. Additionally, actual dimensions and weights may have a manufacturing tolerance of up to +/- 0.5 inches. These variations give each object its distinct character and are not considered quality defects.
Q: What if my heavy stone or glass sculpture arrives damaged?
A: We take packaging seriously, but transit incidents can occur. If an item arrives damaged, please contact us at [email protected] within 48 hours of receiving the package. You must include clear photographs of both the damaged item and the exterior shipping box with the label visible, so we can promptly arrange a replacement or refund.
Q: Do these heavy items require special placement?
A: Yes. Many of our solid metal and marble objects carry substantial weight. It is strictly your responsibility to ensure these items are placed on flat, stable, and appropriately load-bearing surfaces. Please exercise caution to keep heavy or sharp-edged decor out of reach of minors and pets.
Orders & Transactions
Q: What payment methods do you accept?
A: We accept major credit cards including Visa, MasterCard, American Express, and Discover. All transactions are securely processed in U.S. Dollars (USD). We do not accept personal checks, direct bank transfers, or Cash on Delivery (COD).
Q: Can I cancel or modify my order after placing it?
A: We process orders quickly. You have a narrow window of 12 hours after purchase to request a cancellation by emailing us. Once this window has passed, the order enters the fulfillment process and cannot be canceled; you will need to follow the standard return procedure after the item is delivered.
Q: Are there any hidden fees or subscriptions at checkout?
A: Absolutely not. We operate with complete financial clarity. The total you see at checkout includes the product price, clearly stated shipping costs, and applicable state sales tax. There are no hidden fees.
