At The Stow Studio, we are dedicated to providing clear, transparent, and fair policies regarding your purchases. We understand that occasionally, a piece may not perfectly align with your space. This Return and Refund Policy outlines the exact procedures, timelines, and conditions required to process a return or exchange for our sculptural decor and home accents.
Return Window & Eligibility
We offer a standard return window of 30 days from the date of delivery.
To be eligible for a return, the item must be in entirely new, unused, and completely unaltered condition. Due to the substantial weight and fragile nature of our brass, marble, and resin objects, we enforce strict condition requirements:
Original Condition: Products must be returned in 100% original condition. Surfaces and bases must be entirely free of fingerprints, scratches, oxidation, or any signs of display.
Mandatory Protective Packaging: All pieces must be returned using the complete original shock-absorbing materials, custom protective sleeves, and included documentation.
Transit Damage Liability: If fragile items (such as stone, glass, or resin sculptures) sustain damage during the return transit due to a failure to properly utilize the original protective packaging, the return will be unequivocally rejected and no refund will be issued.
How to Initiate a Return
To ensure a secure and documented process, all returns require a Return Merchandise Authorization (RMA).
Please do not send any packages back to our returns address at 5560 6th St SW, Cedar Rapids, IA 52404 without contacting us first to obtain an authorization code.
Unauthorized returns will be refused upon delivery. To initiate a return:
Include your Order Number and the reason for the return.
If the item arrived damaged, you must attach clear photographs of the product and the original shipping box.
Once approved, we will provide you with an RMA number and detailed instructions for dispatching your item to our designated returns address: 5560 6th St SW, Cedar Rapids, IA 52404.
Return Shipping Costs
Responsibility for return shipping costs is determined by the nature of the return:
Seller Responsibility (Defective, Damaged, or Incorrect Items): If you receive an item that is defective, damaged in transit, or incorrect, we assume full responsibility. We will cover 100% of the return shipping costs and provide a pre-paid return shipping label.
Customer Responsibility (Change of Mind or Customer Remorse): If the return is due to a change of preference, such as selecting the wrong size or deciding the piece does not suit your space, you are entirely responsible for purchasing your own return shipping label.
Restocking Fees
We maintain a straightforward pricing structure and do not penalize our customers for standard returns. We guarantee a $0.00 Restocking Fee on all eligible returned items.
Refund Process & Timeline
Once your return is received at our returns address, please allow 1 to 3 business days for us to process and verify the return.
Upon approval, we will immediately initiate a refund to your original method of payment. Please note that depending on your financial institution, it typically requires 2 to 12 business days for the credited funds to officially post to your account statement.
Order Cancellations & Fraud Prevention
Cancellations: We offer a brief cancellation window. If you need to cancel your order, you must contact us within 12 hours of purchase. Once this period has elapsed, the order is integrated into the shipping process and can no longer be canceled. At that point, you must follow the standard return procedure after receiving the item.
Fraud Prevention: We reserve the right to refuse refunds, limit future transactions, or permanently ban individuals who engage in suspected fraudulent activities, including but not limited to returning substituted items, returning items that have been clearly used or damaged post-delivery, or initiating baseless chargebacks.
